Introduction
1.1 “www.krousos.gr” (hereinafter “Krousos, Our Company, the Company, us, us or us”) takes care of the protection of the personal data of the visitors of its website and its customers. We do not disclose customer information to third parties unless it is absolutely necessary to provide you with a service, such as e.g. for the delivery needs of a product, to carry out the necessary credit and security checks and in the context of search and customer profile procedures under the terms of this Policy as well as with your consent or where required by law to do so such as after a prosecutor order, court decision, etc. Our Company treats the personal data provided to it by the users of the Website www.krousos.gr (hereinafter referred to as the “Website”), in accordance with the relevant legislation of the European Union (EU) and Greece on data protection.
1.2. By using our Website, you are responsible for maintaining the confidentiality of your account information and restricting access to your computer to prevent unauthorized access to your account. You agree that you accept responsibility for all activities that take place on your account or with your password. You must take all necessary steps to ensure that your password remains confidential and secure. Additionally, if for any reason you believe that someone else knows your password or that it is being used or is likely to be used without your consent, you should contact us immediately. Otherwise you are responsible for any activity carried out with your user code until the time of the company information. In any case, the burden of proof is always borne by the member who invokes any lack of identification and not our Company. You can change your password at any time through the “My Account” section on our Website. We recommend that you change your password regularly, for example, every six months or so.
1.3. Make sure the information you provide to us is accurate, true, up-to-date and complete and let us know immediately of any changes to the information you entered when you registered. Our Company is based on the user’s statements about his personal information and bears no responsibility for them.
1.4. Our Company reserves the right to refuse access to the Website, to delete accounts, to remove or edit content, or to cancel orders at its sole discretion, for reasons of non-compliance with the Terms and Conditions.
1.5. It is pointed out that the username chosen by the member must not be illegal, vulgar, derogatory or indecent in any way, nor must it infringe on intellectual or industrial property rights or other rights of third parties. In addition, for security reasons, the username should not contain indications of e-mail or internet addresses, personal contact / contact details of the user or infringe any rights of third parties.
1.6 This Privacy Policy is an integral part of the terms of use of our Website and you are bound by it both during your navigation on our Website and every time you visit as a member or as a user of our Website. In case you do not agree with this Policy, please do not use our website (www.krousos.gr), or contact us before using it, stating the relevant issue that concerns you.
This privacy policy describes the personal data collected or produced (processed) when you use the Krousos websites (hereinafter referred to as the “Websites”) and / or the Krousos mobile applications (hereinafter our “Apps”). It also describes how you use, share and protect your personal data, the options you have regarding your personal data, and how you can contact us.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Responsible for the processing of personal data you provide us, is the individual company www.krousos.gr. Contact for relevant issues at info@krousos.gr.
2. WHAT PERSONAL DATA WE COLLECT AND WHEN: We ask you to provide us with certain personal data in order to provide you with the products or services you request. For example, when shopping, contacting our customer service, asking for news, creating an account, participating in our events or contests, or interacting with or using our Websites or Apps. following:
Contact details, including name, email, no. telephone, postal and billing and delivery address. When your purchase concerns a gift, and therefore delivery to a third party, possibly our customer / user / visitor, you provide us with this information of the third party, in order to fulfill your order.
Login and account details, including username, password / unique username
Personal information, including gender, city, date of birth and shopping history
Payment or credit card details
Pictures, photos and videos
Facts about taste preferences, special eating habits
Personal preferences, such as your wish list, as well as marketing and cookie preferences.
Information from social media, including login information and any information from your Krousos posts or your contact with us
When you interact with our Websites and Apps, some data is automatically collected from your device or the web browser you are using. More information about these practices can be found in the Cookies and Pixel Tags section of this privacy policy. This data includes the following:
Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags. Device IDs, call status, network access, storage information, and battery information
CHILDREN
We comply with local laws and do not allow children to register on our Websites and Apps when they are below the legal age limit of the country in which they reside, in this case 18 years. We will ask for the consent of the parent for the children who will want to participate in any experiences and events of Krousos.
TOOLS to Adjust What Personal Data We Collect
By using our Apps and Websites, we also provide timely information and your consent to certain practices. For example, we take your consent to use your site and send you notifications. We may obtain this consent through our Websites and Apps or by using the usual consents available on your device.
In many cases, the web browser platform you use or your mobile device provides additional tools that allow you to control when your devices collect or share certain categories of personal data. For example, your mobile device or web browser that you use may provide tools that allow you to manage the use of cookies or the sharing of sites. We encourage you to familiarize yourself with and use the tools available on your devices.
WHY and HOW we use your personal data
We use your personal data for the following purposes:
To provide information about the Websites, Apps and Services you request
When you use our Websites and Apps, we use your personal information to provide you with the product or service you have requested. For example, if you make a purchase on the website www.krousos.gr, or participate in an event or promotion, we will use the contact information you give us to contact you about the purchase, event or promotion . If you contact our customer service, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.
In many cases, in order to use certain elements in our Websites and Apps, you may need to provide Krousos with additional data or additional consent to use certain elements in a certain way. Similarly, in order to share content on social media, you may need to provide the login details for your social media accounts.
For the disclosure of information about our products, services and events, as well as for other promotional purposes
When you give your consent, we will send you promotional communications and news about Krousos products, services, events and other promotions. You can opt-out of these communications at any time after you have given this consent.
If you are already a Krousos customer (for example, if you have placed an order with us), we may use the contact information you provide to send us marketing updates on similar Krousos products or services, as permitted by applicable law (except if you have already chosen not to receive such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us, as well as information from other Krousos products or services – such as your use of the Krousos Websites and Apps, your visits or purchases to Krousos, your participation in events and contests – to personalize our communication with you about products and services that we believe may be of interest to you.
For the operation, improvement and maintenance of our business, products and services
Use your personal data for our business. For example, when making a purchase, we use this information for accounting, auditing and other internal operations. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service issues, and to manage our Websites and Apps.
For the protection of rights, assets or security, ours or those of others
We may also use your personal information about how you use our Websites and Apps to prevent or detect fraud, misuse, misappropriation and breach of our Terms of Use, as well as to comply with court decisions, state requests or applicable law.
For general research and analysis purposes
We use data on how we use our Websites, Apps and Services to better understand consumer behavior and preferences. For example, we can use information on how to use the search and find products by visitors to the website www.krousos.gr, in order to better understand the best ways to organize and present product offers in the “showcases” of electronic our stores.
Other purposes
We may also use your personal data in other ways and we will provide special notifications when we collect the data, while securing your consent where needed.
Legal Basis
In order to process your personal data, we rely on certain legal bases, depending on how you operate on our Websites and Apps
When you purchase products from Krousos from our Websites and Apps, we need your personal information to fulfill our contract. For example, we need the payment and contact details for the delivery of your order.
When you use our Apps, we rely on your consent to the processing and for some limited purposes to fulfill the contract between us (for example for purchases through Apps)
We also rely on other legal bases, such as our reasonable rights as a business, compliance with a legal obligation or the protection of our vital interests
DISCLOSURE OF YOUR PERSONAL DATA
Notification by Krousos
Krousos shares your personal data with:
Krousos partner companies, such as courier companies, servers, etc., for the purposes and under the terms mentioned above.
Third party service providers that process personal data on behalf of Krousos, for example for credit card and payment processing (Bank, Paypal, etc.), transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, promotional management brand and product operations, as well as the management of certain services and items. When we use third party service providers we enter into agreements to implement appropriate technical and organizational measures to protect your personal data.
Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law; and our policies, (iii) our own protection against third party claims, and (iv) helping to prevent or investigate fraud (eg counterfeiting)
To other third parties when you have given your consent
We may also transfer any personal data we hold about you in the event of the sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, liquidation or liquidation).
Notification from you
When you use certain social media items on our Websites or Apps, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about how you interact with Krousos. We encourage you to use the tools we provide to manage the sharing of Krousos social media in order to control the information you make available through the social media data of www.krousos.gr.
User Comments
Www.krousos.gr provides users with the opportunity to publish in various places their own content – indicative texts, images and videos – or links to other Websites. This content is from the beginning – and remains after its publication – the sole responsibility of the user who posted it, and is published with the approval of the administrator of www.krousos.gr through its authorized employee / partner. The user understands and accepts that this information may be published without prior control by us and that www.krousos.gr reserves the right to remove afterwards any content published by the user if it is considered offensive, immoral or illegal.
Users understand and agree that they have the following obligations regarding the content they post on the site:
Do not be illegal, offensive, abusive, defamatory or racist.
Do not violate the personality and personal data of others.
Do not infringe copyright.
Do not constitute a criminal offense in any way.
Comply with existing national, European and international legislation.
In case a user perceives content contrary to the above, www.krousos.gr encourages him to contact us in order to mention it. The content that will be indicated in this way will be checked and, if necessary, removed. The evaluation of the content that has been published by the users as well as its use as information is the sole responsibility of the user and www.krousos.gr cannot be considered as responsible for its correctness and usefulness.
PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Encryption & amp; Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data.
International data transfer
The personal data we collect (or process) in the context of our Websites and Apps will be stored in the EU. or in other countries. Some of the recipients of the data with whom Krousos shares your personal data may be located in countries other than the one where your personal data was originally collected. Legislation in these countries may not provide the same level of data protection as the country that originally provided your personal data. However, when we transfer your personal data to recipients in other countries, we will protect your personal data as described in this privacy policy and always in accordance with applicable law.
Protecting your personal data
We retain your personal data for as long as necessary to fulfill the purposes set out in this privacy policy (except for a longer retention period required by applicable law). Generally this means that we will retain your personal information for as long as you have a Krousos account. Regarding your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial legislation and for warranty purposes).
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You have the right to request the following: (i) access to your personal data, (ii) electronic copy of your personal data (portability) (iii) correction of your personal data if it is incomplete or inaccurate, or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. In the event that we have secured your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
If you would like to request a copy of your personal information or to exercise any other rights you may have, please contact us using the contact details in the “Questions and Comments” section below.
Choosing not to receive Marketing Communications
If you have a Krousos account, you can choose not to receive marketing communications by modifying your options in the “Your Account” section of our Websites. You can also choose not to receive marketing communications by changing the email and / or sms records by clicking the relevant link / delete link or following the instructions included in each message. Alternatively you can contact us using the contact details in the “Questions and Comments” section below.
COOKIES και Pixel Tags
Krousos collects information, which may include personal data, from the web browser you use when you use our Websites. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address, (ii) your unique cookie ID, information about your cookies, and information about whether your device has software for accessing certain components, (iii) unique device ID number and device type, (iv) domain, browser type and language, (v) operating system and system settings, (vi) country and time zone, (vii) previous visits to websites, (viii) information about your interaction with our Websites, such as number of clicks, purchases, declared preferences, and (ix) access times and related URLs.
It is also possible to collect information from third parties through Websites using cookies, third party plugins and widget tools. These third parties collect data directly from the web browser you use and the processing of such data is subject to their own privacy policies.
We use cookies and pixel tags to monitor the use of our Websites by our customers, as well as to understand their preferences (such as country and language options). This allows us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to gather aggregate data about traffic and interaction with websites, identify trends and obtain statistics so that we can improve our Websites. There are generally three categories of cookies used on our Websites:
Functionality: These cookies are required for basic website functions and are therefore always enabled. They include cookies that allow our Websites to “remember” you during your browsing, during an individual visit or, if requested, from one visit to another. They allow the “Shopping Cart” and “Checkout” features to be available and help with security and compliance issues.
Performance: These cookies allow us to improve the operation of our Websites by monitoring usage. In some cases, these cookies improve the speed with which we can process your requests and allow us to remember your preferences on websites. Rejecting these cookies can lead to inadequate personalization of proposals and poor website performance.
Social media and advertising: Social media cookies offer you the ability to connect to the social media networks you use and share content from our Websites to social media. Ad (third party) cookies collect information to contribute to the better personalization of ads according to your interests, both on our Websites and others. In some cases, these cookies include the processing of your personal data. Rejecting these cookies may result in the display of ads that are not so relevant to you or the inability to effectively connect with Facebook, Twitter, or other social media and / or the inability of you to share content on social media. networking. You can also change your preferences through the “Cookie Settings” page at the bottom of each page of our Websites. You can enable notification sent to you from your computer each time cookies are sent, or you can choose to disable all cookies. This is done through the browser settings on each web browser and device you use. Because every web browser is a little different, we suggest you refer to the Help menu of the web browser you use to learn the right way to modify your cookies. If you disable cookies, you may not have access to many elements that make our Websites and Apps more effective, and some of our services may not work properly.
USING Krousos Websites and Apps with Third Party Products and Services
Our Websites and Apps allow you to interact with a wide variety of other digital products and services. For example, our Websites and Apps may connect to third party devices to provide activity tracking services, social media. If you choose to connect to your Krousos account through a device or third party account, your privacy rights on third party platforms will be governed by their respective policies. For example, if you choose to use your interaction with Krousos on third-party social media platforms, the data that remains there is governed by the policies that apply to those platforms.
Our Websites and Apps may provide links to other (Third Party) Websites and Apps for your convenience or information. Linked Websites and Apps have their own alerts or privacy policies, which we strongly recommend you read. To the extent that we do not own or control any linked websites or Apps, we are not responsible for their content, or for any use of the Websites or Apps, or for the privacy practices of the Websites or Apps.
CHANGES in our Privacy Policy
Current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes to our Websites and Apps. If we make substantial changes to the way we process your personal data, we will send you prior notice or, when required by law, seek your consent to make such changes. We strongly recommend that you read our privacy policy and be regularly informed of our practices. This privacy policy was last modified in September 2021.
QUESTIONS AND COMMENTS
We are at your disposal for questions, comments and concerns you may have about our privacy policy and our privacy practices. If you wish to comment or have questions or concerns, or if you wish to exercise your rights regarding your personal data, please contact the Consumer Services, or the Data Protection Officer at:
Krousos, υ / ο KROUSOS, VIRON, Theoxari Tourtouzia 3 & Athinon 4 Volos – Greece.
You can also send an email to info@krousos.gr
If you contact us through a private complaint, it will be evaluated in order to resolve the issue in a timely and effective manner. You also have the right to complain to the competent supervisory authority in your country of residence.
By disabling Cookies or revoking your consent, certain features of the Website are not available.
If you use the website www.krousos.gr, you accept and consent to the above, as well as to the Terms of Use – Transactions & Conditions, which have been posted on our Website, which are an integral part of the Terms of cooperation between us.
These terms constitute an information position of term 3b of Law 2251/1994.
